Beyond Philosophy

AUGUST 20, 2020

We can see this concept manifest in customer reviews and advertising response behavior. The technology through which customers write reviews and interact with your organization influences the content produced and information shared. . I am fascinated by the significance of emotion as drivers of customer experience and behavior.

Transportation 348

Transportation Technology Technology Social Media 348

Fonolo

JANUARY 16, 2019

At the same time, other major changes are impacting BPOs, namely: emerging technologies; a rising demand for re-shoring; and a surge in the number of customer communications channels used by businesses. VPs & Directors of Customer Service. VPs & Directors of Web/Social Media. The Panelists. Thomas Laird.

Contact Center 85

Contact Center Social Media Education AI 85

Beyond Philosophy

AUGUST 21, 2020

We can see this concept manifest in customer reviews and advertising response behavior. The technology through which customers write reviews and interact with your organization influences the content produced and information shared. I am fascinated by the significance of emotion as drivers of customer experience and behavior.

Transportation 179

Transportation Social Media Technology Technology 179

Fonolo

JANUARY 24, 2019

Secondly, in recent years there has been a growth in “reshoring”: Call centers are returning to North America, a trend driven by several factors including low wage inflation and an increased focus on customer experience. VPs & Directors of Customer Service. VPs & Directors of Web/Social Media.

Artificial Intelligence 62

Artificial Intelligence Contact Center Social Media Education 62

Fonolo

JANUARY 29, 2019

With the “era of the customer” in full swing; the increase in customer expectation for omnichannel communication; and the never-ending developments in communication methods through AI-powered self-service; it is easy to overlook the importance that the call center plays in the customer experience. Call backs anyone?

Contact Center 85

Contact Center Omnichannel Entertainment Social Media 85

Fonolo

JANUARY 30, 2019

The customers and partners we spoke with at ENGAGE were generally pleased with Avaya technology and the options available to them. VPs & Directors of Customer Service. VPs & Directors of Web/Social Media. VPs & Directors of Customer Experience. Director of Customer Experience.

Contact Center 57

Contact Center Social Media Education Innovation 57

Qualtrics

JULY 18, 2019

When and where you close the loop should be based on the customer, the channel where you received the feedback, and what makes sense for your business. Use technology. Always check the content of any automated messages to ensure they speak to the nuances of the customer’s feedback, and not something unrelated.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49