Fonolo

JULY 5, 2023

Customer perception has never mattered more. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Here’s your complete guide to improving customer perception of your business. The perception of quality will vary from customer to customer.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Aquire

DECEMBER 21, 2021

Since we specialize in customer experience, we made a list (and checked it twice) of New Year’s resolutions to consider to improve your customer service in the new year. In our personal lives, that could be learning a new language, playing a sport, or making origami frogs (true story). Upskilling : Learn something new.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Or, maybe, it’s about engaging with your customers with the right message, on the right channel, at the right time?

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Sprinklr

AUGUST 5, 2021

I love tradition and I love sports, so it is no surprise to anyone who knows me well that I absolutely adore watching the Olympics. A magnificent, inspiring sporting occasion with such an incredible heritage: The first modern Olympics took place in 1896 in Athens, and featured 280 participants from 12 nations, competing in 43 events.

Innovation 143

Innovation Sports Social Listening Social Media 143

Sprinklr

JULY 22, 2021

And, maybe, their achievement is so spectacular, it becomes a viral moment of “social gold” as well. Just reward for years of dedication to their sport. Top Sporting Events. For those water polo enthusiasts, it might be time to spread the word and give your sport a lift! Individual Sporting Deep Dives.

Sports 98

Sports CXM Gaming Social Media 98