SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market?

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Zendesk

MAY 19, 2021

After picking the right people to join the team, you’re expected to equip them with the tools and knowledge they need to help customers. Relay feedback from customers to management: Customer service managers serve as a bridge between the customer and the company. Customer survey tools like SurveyMonkey.

Customer Service 52

Customer Service Hospitality Hospitality Construction 52

Qualtrics

OCTOBER 24, 2019

Topping up training and offering refreshers on your procedures and policies can give staff the confidence and capability to handle extra pressure, and to deliver a high-quality customer experience even when they’re extra busy. You can also look into rewards that link the employee experience and the customer experience together.

CX 32

CX Entertainment Hospitality Hospitality 32

Qualtrics

OCTOBER 15, 2019

Topping up training and offering refreshers on your procedures and policies can give staff the confidence and capability to handle extra pressure, and to deliver a high-quality customer experience even when they’re extra busy. You can also look into rewards that link the employee experience and the customer experience together.

CX 20

CX Entertainment Hospitality Hospitality 20

CSAT.AI

MARCH 24, 2021

When a survey is multiple windows of questions with no end in sight, the likelihood of your customer abandoning the survey before finishing is high. In 2017 Customer Thermometer conducted research on customer survey fatigue. Yes, a survey about how much people hate surveys.

NPS 59

NPS Net Promoter Score Hospitality Hospitality 59