Lumoa

SEPTEMBER 10, 2018

How often should you collect customer feedback? This question is raised more and more often, especially now, in the “era of customer feedback”. Sometimes they have a long history of doing surveys and they want to continue that to keep the results comparable. But does this approach make sense?

Customer Feedback 72

Customer Feedback Text Analytics Close the Loop Hospitality 72

Callminer

FEBRUARY 27, 2019

.” — Ruchika Sharma, 12 Voice of the Customer Methodologies to Generate a Goldmine of Customer Feedback , Hubspot; Twitter: @HubSpot. Anticipatory service is the highest level of service, and it’s here that hospitality organizations shine. Hospitality isn’t just about providing what a customer (guest) asks for.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

CSAT.AI

MARCH 24, 2021

When a survey is multiple windows of questions with no end in sight, the likelihood of your customer abandoning the survey before finishing is high. In 2017 Customer Thermometer conducted research on customer survey fatigue. Yes, a survey about how much people hate surveys.

NPS 59

NPS Net Promoter Score Hospitality Hospitality 59

Experience Investigators

JULY 26, 2022

Customer experience is a set of tactics disconnected from strategy. When customer experience is seen as a set of tactics like customer journey mapping, responding to customer complaints, or sending customer surveys, it’s going to be an ad hoc mess of outcomes.

CX 52

CX Sports Customer Journey Map Hospitality 52

SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market?

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Zendesk

MAY 19, 2021

After picking the right people to join the team, you’re expected to equip them with the tools and knowledge they need to help customers. Relay feedback from customers to management: Customer service managers serve as a bridge between the customer and the company. Customer survey tools like SurveyMonkey.

Customer Service 52

Customer Service Hospitality Hospitality Construction 52

Callminer

JULY 23, 2019

The analytics pinpoint the root causes for many customers issues, which helps future calls get routed much more quickly and efficiently.” – Blake Morgan, 10 Examples Of How Operational Efficiencies Improve Customer Experience , Forbes; Twitter: @BlakeMichelleM. Setup a customer feedback stream for agents.

Contact Center 140

Contact Center Construction Start-ups Net Promoter Score 140