SurveySensum

NOVEMBER 13, 2023

This is why it is all the more important that businesses pay attention to their mobile CX. Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

MARCH 15, 2024

It is a customer experience platform that provides necessary insights into your customer base across different industries like B2B, Fintech, Telecom, etc. Seamless integrations This tool has direct and seamless integrations with different tools like Outlook and Slack. Pricing: The pricing starts from $99/month.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Zendesk

JANUARY 23, 2024

Businesses can use effective scheduling processes to provide agents with a predictable outlook of their schedule that’s mindful of hours, days off, and general work-life balance. Consumers expect timely and efficient customer service. Businesses need a solid grasp of demand levels to have adequate staffing and provide a positive CX.

Outlook 52

Outlook Construction Social Media AI 52

Zendesk

DECEMBER 14, 2022

Everyone has to start somewhere, and for many SMBs, that means managing customer service conversations with an email client like Outlook or Gmail. This works for a while—when you have only a few customers. Collecting and measuring customer feedback. Challenges of using an email client for customer service.

Social Media 52

Social Media Outlook Start-ups CX 52

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.

NPS 52

NPS Social Media Text Analytics Outlook 52

Qualtrics

NOVEMBER 22, 2019

Microsoft Outlook. Our very own CXO Julie Larson Green tells the story of how Microsoft Outlook was created — by the company’s Excel team. When the Excel team visited customers’ offices to gather feedback on the product , they got lots of feedback – ‘I wish it did this’, ‘I wish that worked a little better’ etc.

Outlook 36

Outlook Social Media Healthcare Customer Feedback 36

Ameyo Callversations

AUGUST 24, 2022

Conversational chatbots will help businesses in reducing their customer service costs by around 30% ( Chatbots Magazine ). Chatbots Trends and Future Outlook. The core purpose of utilizing a chatbot is not just about quick and instant response delivery but ensuring a delightful customer experience. per interaction ( CNBC ).

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

SurveySensum

APRIL 5, 2022

SurveyMonkey is still a generic software that doesn’t do any better to enhance the customer feedback management process. So, if you are looking to improve CX by focusing on it in detail, then you may want to look for an end-to-end customer experience management tool and hence, the need for Surveymonkey alternatives.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

NOVEMBER 23, 2023

With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. This simple metric has brought groundbreaking changes to CX and has become very significant in such a short time. This ensures smooth workflow management.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SugarCRM

MARCH 24, 2020

CRM providers typically take a Frankensteinian approach to modifications by putting a bandaid on the system instead of debugging the solution which adds both cost and complexity to the customer installation. At Sugar, changing the story isn’t about us, it’s about our customers. Learning Directly from Customers.

CRM 32

CRM Innovation Outlook CX 32

SurveySensum

SEPTEMBER 11, 2023

Customer Health Score Customer Health Score is a metric that assesses the overall health and satisfaction of your customer base. It considers various factors, including product usage, customer feedback , and engagement. It can also uncover opportunities for upselling or cross-selling to healthy customers.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52