Experience Investigators

NOVEMBER 16, 2021

A customer experience leader’s role is often tied to collecting, analyzing and acting upon customer feedback. Many leaders are tasked with developing customer feedback programs, including how and when to send surveys, where to insert feedback tools like kiosks or chatbots, and how to report on the feedback once it’s gathered.

Customer Feedback 133

Customer Feedback Net Promoter Score Close the Loop Customer Journey Map 133

Callminer

FEBRUARY 5, 2023

Today's financial services organizations face an entirely new set of CX challenges. Read this blog to learn how customer feedback data can be the key to transforming experiences.

CX 182

CX Customer Feedback 182

SurveySensum

JANUARY 12, 2024

And as consumers are increasingly seeking meaningful engagements, businesses must incorporate empathy and personalization into their customer feedback mechanisms. This article aims to provide actionable insights into humanizing customer feedback processes. 5 Strategies for Humanizing Customer Feedback: 1.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

Callminer

SEPTEMBER 13, 2022

CallMiner CX Landscape Report found 62% of companies believe they don’t collect all of the CX data they need, with only 12% collecting an equal amount of solicited and unsolicited customer feedback.

CX 182

CX Customer Feedback 182

C3Centricity

JANUARY 30, 2024

Difficult customers! Every business has them, and no one likes to get customer feedback that is challenging to handle. So what’s the secret to turning difficult customers into loyal advocates?

Customer Feedback 90

Customer Feedback Customer Retention Customer Expectations Customer Service 90

ECXO

APRIL 10, 2024

Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. Balancing the individual and collective aspects of customer experience is a delicate dance that businesses must master.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

SurveySensum

OCTOBER 4, 2023

What is an Automotive Customer Feedback Tool? How to Choose the Right Automotive Customer Feedback Tool? An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. Let’s dive into each tool here.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Lumoa

AUGUST 8, 2023

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. This shows the tangible, bottom-line benefits of listening to your customers.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

FEBRUARY 1, 2024

But the real magic happens when we turn this product feedback into practical steps for innovation. How Customer Feedback Helps in Product Innovation Customer feedback means everything customers share after using a product or service. But to make this work, we need to collect feedback in the right way.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

Experience Investigators

APRIL 23, 2024

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. But today’s C-Suite is still questioning the value of customer experience and asking if investing in CX is worth it.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

PeopleMetrics

JUNE 10, 2021

Collecting customer feedback is one thing. Measuring and managing that customer feedback is quite another! And if you want to be customer-centric, you need to make sure you're doing all three. Discover our award-winning Customer Experience (CX) blog: [link]. Sign up for more PeopleMetrics LIVE!

Customer Feedback 71

Customer Feedback CEM VOC Voice of the Customer 71

CX Accelerator

AUGUST 19, 2019

If you’re running a CX program, you need a way of communicating your progress to your superiors and the broader organisation. what’s required is something that will break down the walls of the CX department allowing everyone in the business to see how the organisation is performing relative to customer expectations and its targets.

CX 182

CX Customer Journey Map Touchpoint VOC 182

CX Accelerator

AUGUST 19, 2019

If you’re running a CX program, you need a way of communicating your progress to your superiors and the broader organisation. what’s required is something that will break down the walls of the CX department allowing everyone in the business to see how the organisation is performing relative to customer expectations and its targets.

CX 182

CX Customer Journey Map Touchpoint VOC 182

Callminer

JULY 12, 2023

Here’s how tech companies can use AI-based conversation intelligence to succeed and improve CX in today’s economy using 100% of omnichannel customer feedback.

Omnichannel 345

Omnichannel AI Customer Feedback CX 345

SurveySensum

DECEMBER 18, 2023

In today’s highly competitive business landscape, companies that prioritize customer feedback are more likely to stay ahead of the curve and meet the evolving expectations of their customers As a business owner, I was so focused on what I thought was suitable for my product that I forgot to notice customer feedback.

Customer Feedback 52

Customer Feedback Construction Start-ups CX 52

Experience Investigators

MAY 7, 2024

Discover the future of customer experience as we tap into the wisdom of industry leaders who are redefining the landscape. We’re peeling back the layers of integrated strategies and customer-first culture, offering you unique perspectives that could very well shape your next move in the world of customer experience.

CX 52

CX Healthcare Actionable Insights AI 52

Experience Investigators

JANUARY 9, 2024

Ever wondered why negative customer feedback, as prickly as it can be, might actually be the secret weapon to your business’s success? In this episode, our host, Jeannie Walters, peels back the layers of this complex but vital aspect of customer experience management.

Customer Feedback 52

Customer Feedback Actionable Insights Innovation Customer Experience Management 52

CX Accelerator

OCTOBER 3, 2019

Given that new employee onboarding is a critical time in the life of an employee, I challenged the CX Accelerator community to share two to three things their companies are doing right now, or need to do better in the future, to ensure that new employees are bought in to supporting customer experience (CX) efforts.

CX 296

CX Voice of the Customer Start-ups Contact Center 296

RateMyService

APRIL 17, 2023

Want to be a CX champion? It’s not just about asking for feedback. It’s about caring deeply, acting swiftly, and making CX a fundamental principle in your organization. Photo by Jon Tyson on Unsplash Sunny Bindra recently wrote about the need for brands to understand why they collect feedback in the first place.

Customer Feedback 52

Customer Feedback CX Customer Experience Customer Service 52

Experience Investigators

OCTOBER 24, 2023

Are you ready for another CX Pulse Check? Join Jeannie and Paige, as they talk about what’s happening right now in Customer Experience (CX). What if you could tap into the secrets of how top retailers are adapting to the transforming world of customer behavior?

CX 98

CX Retail Customer Loyalty Innovation 98

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

PeopleMetrics

FEBRUARY 18, 2021

How To Close the Loop on Customer Feedback: Best Practices for 2021. Can customer feedback improve performance? But that all depends on how effectively you're closing the loop with your customers. Discover our award-winning Customer Experience (CX) blog: [link]. Absolutely! Watch on YouTube. ? ? ?.

Close the Loop 62

Close the Loop Customer Feedback CXM Customer Loyalty 62

CSAT.AI

MARCH 20, 2023

Most don’t know how their reviews, scores or even complete lack of feedback impact your agents or your business. There are ways to unlock better customer feedback and service agent scoring. This knowledge gap can lead to unrealistic expectations, low feedback rates and undeserved poor ratings for the agent.

Customer Feedback 72

Customer Feedback Sentiment Analysis Government AI 72

SurveySensum

MAY 9, 2022

But now that you’ve put in efforts to enhance customer experience and they are happy with you, what are you planning to do with their positive feedback? How to Leverage Positive Customer Feedback: Top 7 Ways. The top 7 ways to leverage positive customer feedback. Celebrate the small wins with the team.

Customer Feedback 52

Customer Feedback CX NPS B2B 52

PeopleMetrics

JULY 20, 2020

After writing my book, Listen or Die , which outlined 40 lessons that turns customer feedback into gold, I often got the question: "what are the small handful of strategies that provide the biggest impact or provide the most insight on driving CX excellence?". Customer feedback should NOT be anonymous.

CX 163

CX CEM Close the Loop Business Administration 163

SurveySensum

OCTOBER 30, 2023

To increase the chances of success, companies must harness the power of beta testing to collect pre-launch customer feedback. Why is Pre-Launch Customer Feedback So Valuable? The value of pre-launch customer feedback cannot be overstated. How to Gather Pre-Launch Customer Feedback and When?

Customer Feedback 52

Customer Feedback Actionable Insights Customer Expectations Technology 52

SurveySensum

DECEMBER 1, 2023

However, that same digital world makes it possible for customers to tarnish a business’s reputation simply by sharing their experiences with others. Since leaving testimonials and sharing thoughts online is easier than ever, customer feedback can make or break a business. But, what if the customer feedback is negative?

Customer Feedback 52

Customer Feedback Social Media ML Start-ups 52

CX Accelerator

OCTOBER 3, 2019

Given that new employee onboarding is a critical time in the life of an employee, I challenged the CX Accelerator community to share two to three things their companies are doing right now, or need to do better in the future, to ensure that new employees are bought in to supporting customer experience (CX) efforts.

CX 182

CX Voice of the Customer Start-ups Contact Center 182

CX Accelerator

OCTOBER 3, 2019

Given that new employee onboarding is a critical time in the life of an employee, I challenged the CX Accelerator community to share two to three things their companies are doing right now, or need to do better in the future, to ensure that new employees are bought in to supporting customer experience (CX) efforts.

CX 182

CX Voice of the Customer Start-ups Contact Center 182

Customer Think

DECEMBER 18, 2023

Staying ahead of the curve often hinges on an organization’s ability to listen and adapt to their customers’ needs. Consider Starbucks, for example, who embraced mobile ordering after customers voiced their desire for a more streamlined experience.

Customer Feedback 62

Customer Feedback CX Customer Experience 62

SurveySensum

OCTOBER 25, 2023

Customer feedback is not merely a tool for gauging customer satisfaction. Therefore, appreciating and utilizing customer feedback effectively serves as the cornerstone for refining websites successfully. Gather Customer Feedback with Surveys – Sign Up for Free 6.

Customer Feedback 52

Customer Feedback Construction Customer Satisfaction Actionable Insights 52

Ameyo Callversations

JULY 7, 2022

Before we dive into the technological aspect, let’s understand the basics of customer feedback and what makes it so crucial for every business. What is Customer Feedback and Why Should you Gather it? What More can you do After Collecting Customer Feedback? You can use customer feedback to: 1.

Customer Feedback 52

Customer Feedback AI Technology Technology 52

SurveySensum

JANUARY 30, 2024

A few months ago, I interviewed candidates for the Customer Experience Head position in our team. The role is crucial – CX professionals shape how customers perceive a company. That got me thinking – what interview questions really help identify a great CX professional? Let’s get started!

CX 52

CX Customer Experience Customer Feedback Customer Satisfaction 52

Fonolo

JANUARY 26, 2023

If you’ve been following the CX and contact center industries over the past few years, you know the landscape has drastically changed. The industry players are bigger and more intimidating, and the customers are more demanding. There’s so much industry news out there – where should you focus your attention? That’s frustration.

Contact Center 126

Contact Center CX NPS Start-ups 126

Experience Investigators

DECEMBER 15, 2023

That’s why the foundational work of defining CX at your organization — through a CX Mission Statement and CX Success Statement — is so critically important to accomplishing real change and delivering on real outcomes through customer experience. Customer experience will happen whether or not you talk about.

CX 110

CX Customer Experience Customer Journey Map Net Promoter Score 110

Experience Investigators

JULY 20, 2021

Typically, this means collecting customer feedback. Eventually, the organization gets to a point where they are applying CX best practices and doing what needs to be done for actual Customer Experience Management. Related: Customer Experience Management Defined: How is it Different than CX?

CX 131

CX Close the Loop Social Media Voice of the Customer 131

SurveySensum

DECEMBER 28, 2023

The importance of actively seeking and incorporating customer feedback cannot be overstated, as it provides invaluable insights into client needs, aids in service enhancement, and fosters continual improvements in client relationship management.

Legal 52

Legal Customer Feedback Data Mining Innovation 52