Customer Feedback CX Sports VOE 
ClearAction
APRIL 3, 2015
So, it stands to reason that Human Resources (HR) departments have great potential to influence customer experience (CX). To set the stage, HR should view their role in a customer experience context : who are HR’s customers, and what can HR do to support what external customers expect of the company.
Execs In The Know
MAY 18, 2021
The Importance of Research to the Modern CX Executive . But what type of research should customer experience (CX) leaders be looking for, and how should they incorporate this research into their improvement efforts? Re-Working Digital CX: A Reality Check with Top Brands. What about feedback? Kelley Cutforth, Chegg.
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