Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

CommBox

JANUARY 19, 2022

You can use these simple but effective recommendations: Improve your chatbot based on customer feedback. To do this, it is worth initially laying in it an option that provides for the collection of feedback. Additionally, Commbox allows you to create smart conversational chatbots powered by AI and machine-learning capabilities.

B2B 98

B2B Omnichannel AI Retail 98

Execs In The Know

MARCH 4, 2022

Having insight into not only the touchpoints through which customers engaged with your brand but also customer sentiment, behavior, and emotions is crucial for businesses to provide seamless, omnichannel customer experiences throughout the customer journey. understanding from every conversation.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

CommBox

FEBRUARY 2, 2022

A WhatsApp business chatbot is an AI-powered conversational assistant created to engage customers automatically via the WhatsApp messaging app. Powered by machine learning capabilities, the WhatsApp business chatbot understands human behavior and communicates more naturally, just like speaking with a person.

Real Estate 98

Real Estate Artificial Intelligence Omnichannel Finance 98

CommBox

SEPTEMBER 23, 2021

Chatbots can save up to 30% in customer service costs. Businesses across various sectors such as the financial industry, healthcare, and retail understand how exceptional chatbots are, as seen by a 67% increase in chatbot adoption within businesses between 2018-2020. . Create smart chatbots with self-learning capabilities.

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

SurveySensum

APRIL 5, 2022

SurveyMonkey is still a generic software that doesn’t do any better to enhance the customer feedback management process. It is more of a generic survey software than a dedicated customer feedback software. How to analyze your open-ended feedback? Customer Feedback. SurveySensum. Remember SAP?

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

JULY 14, 2020

Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. He founded Feedbackly, a customer feedback software in 2012, and CXForum, a CX network CX of CX professionals and companies to bring knowledge and methods together to create better experiences unconditionally in 2019.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132