PeopleMetrics

DECEMBER 27, 2019

In addition to IT, you’ll need assistance to help you understand what all of this customer feedback means. They can be very helpful in connecting the dots and making sense of customer feedback. Legal & Procurement. At times, legal will need to approve the questions that you are asking customers.

VOC 82

VOC Legal CEM Pharmaceutical 82

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. OpenAI released their most recent machine learning system, AI system, and they released it very publicly, and it was ChatGPT. I’m very bullish on AI and machine learning.

Machine Learning 279

Machine Learning AI Start-ups Engineering 279

Callminer

NOVEMBER 18, 2020

Some examples include technology advancements, machine learning, automation, seamless omnichannel servicing, frictionless customer experience, predictive modeling providing proactive solutions, and most recently, a pivot to work at home. Voice of the Customer, CSAT, NPS and Customer Advisory Boards).

Contact Center 345

Contact Center Customer Satisfaction Customer Service Outlook 345

Zendesk

FEBRUARY 27, 2021

Create proposals, quotes, contracts and invoices from leads, companies, people or deals – plus, collect legally binding electronic signatures. Userback (Support) lets your customers give you visual feedback on any web page and automatically create Zendesk tickets with annotated screenshots, videos, browser information and more.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90

Lumoa

JUNE 28, 2018

Chapter 1: Everyone and everything is customer experience. Customer-centricity is one of the core values of HubSpot. Customer experience touches every aspect of company’s work including the back-office functions: HR, legal and finance. "At For HubSpot, it’s crucial to act on customer feedback as soon as they receive it.

NPS 64

NPS Net Promoter Score Touchpoint Customer Feedback 64

Callminer

FEBRUARY 21, 2018

Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. This has proven to be a popular feature based on customer feedback, but many call center softwares don’t offer this as a standard feature.

Contact Center 210

Contact Center CRM Technology Technology 210

Qualtrics

FEBRUARY 26, 2019

I will say though, on the voice of the customer and the customer research side, there’s not a business unit in Dun & Bradstreet that we don’t work with. On innovative ways Dun & Bradstreet works: An innovative thing that we’ve done is combining customer feedback with analytics to have a 360?

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37