Beyond Philosophy

DECEMBER 30, 2021

Customer satisfaction is at the worst point it has been for 15 years. People want positive experiences, so it’s up to businesses that want them as customers to provide them. Back when I started Beyond Philosophy, Customer Experience was not a thing yet. Customers are not satisfied with business as usual today. .

Artificial Intelligence 78

Artificial Intelligence Outlook Customer Satisfaction Start-ups 78

SugarCRM

MAY 11, 2023

Customer relationship management (CRM) solutions serve as a hub of this transformation and help organizations turn transformation investments into revenue. Integration to email and calendar platforms such as Outlook and Gmail are critical, and you should expect your CRM to deliver this as a standard feature.

Manufacturing 26

Manufacturing CRM Construction Invoicing 26

SugarCRM

NOVEMBER 24, 2020

What percentage of your customers leave reviews? In a broad sense, customer relationship management software captures and analyzes data. Products like Sugar Sell zero in on individual consumers, tracking all aspects of current, past, or potential customers’ interactions with your company.

E-commerce 49

E-commerce Social Media CRM Outlook 49

SurveySensum

JANUARY 26, 2022

The more the ease for customers to use your site or app on their mobile, the more time they are going to spend on it. This is one of the best ways to enhance the customer experience on an overall scale. Keep in mind that your customers do care about the outlook and design of the website on their mobile devices.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

Callminer

MARCH 6, 2020

I usually ask follow-up questions to gauge their level of sincerity and open a dialogue with them about what their expectations for customer service are and how they’re striving to meet them. If an employee states in the interview that their confidence translates to happiness and a positive outlook, these are values they believe in.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

I usually ask follow-up questions to gauge their level of sincerity and open a dialogue with them about what their expectations for customer service are and how they’re striving to meet them. If an employee states in the interview that their confidence translates to happiness and a positive outlook, these are values they believe in.

Customer Service 182

Customer Service Start-ups Education Gaming 182