Ameyo Callversations

SEPTEMBER 8, 2021

Machine or human at the inbound call center understands the need of incoming calls and routes it to the concerned agent/department. The agent entertains the caller and ends it with a call disposition. In contrast to Inbound call centers, outbound call centers tend to make more calls to the customers and prospects than they receive.

Social Media 93

Social Media Contact Center Sales Entertainment 93

Qualtrics

JULY 23, 2019

Gilad Lotan – Lotan is the Head of Data Science and Analytics at Buzzfeed where he leads a team that’s tasked with building state of the art analytics, insights, and data products to support entertainment, news, business and tech. Follow Gilad for the latest from Buzzfeed and data to support entertainment. ( @gilgul ).

Net Promoter Score 32

Net Promoter Score Entertainment CRM Innovation 32

SugarCRM

SEPTEMBER 26, 2019

Artificial Intelligence (AI) has been a topic of fascination of science fiction fans for many years, and it’s been typified in classic entertainment such as Star Wars, Star Trek, and even the Jetsons. As AI advances and as we explore its practical applications, fear of an impending “Matrix-like” future occupies the minds of many.

CRM 22

CRM AI Artificial Intelligence Sentiment Analysis 22

Neosperience

JULY 25, 2023

In detail, cross-media identifies a story adapted on multiple media, while trans-media presupposes the existence of “ multiverses ” that create a single coordinated entertainment experience. Just over one in four companies , even more alarmingly, has adopted advanced Customer Relationship Management (CRM) tools.

Omnichannel 52

Omnichannel Technology Technology Artificial Intelligence 52

SurveySensum

JULY 14, 2020

He is currently at Forrester as a Senior Customer Experience Advisor where he is supporting Senior CX Leaders from FTSE 500 companies across the EMEA region. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. James Hardwick is a Customer Experience Specialist and Thought Leader.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132