TeamSupport

JANUARY 9, 2024

Ever wonder what customer service looked like 50 or 60 years ago? Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. 1960s-1970s: Emergence of Call Centers The concept of providing on-demand customer support began with call centers in the 1960s.

Technology 59

Technology Technology Predictive Analytics Artificial Intelligence 59

DMG Consulting

APRIL 14, 2023

The benefits of IA solutions will increase as they are applied to the growing number of departments that impact the customer journey. Today’s feature-rich IA solutions deliver benefits that go far beyond identifying the reasons customers reach out to an organization.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

SurveySensum

DECEMBER 1, 2021

It should blend effortlessly with your technology, workflows, and communications. Using this free NPS tool, you can analyze data with real-time, journey-based dashboards, and identify customer issues with a sentiment analysis feature. . So look for an NPS tool that integrates with your existing applications seamlessly.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!)

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98