SugarCRM

MAY 25, 2023

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

Hodusoft

MAY 17, 2024

In this technology, relevant customer information such as caller ID, Automatic Number Identification (ANI), Dialed Number Identification Service (DNIS), and information from Interactive Voice Response (IVR) system, pops up automatically onto an agent’s computer screen just at the same time the agent picks up the customer’s call.

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Fonolo

FEBRUARY 14, 2023

An omnichannel contact center platform brings all customer interaction history into one central database, so your agents can seamlessly transition from channel to channel with your customers without dropping the conversation. That’s where customer relationship management (CRM) tools really shine.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

SugarCRM

DECEMBER 13, 2022

A Customer Relationship Management (CRM) platform gives multiple departments within your organization a complete view of their customers—sales teams use it to manage their pipelines, marketing teams use it to optimize campaign efforts, and support teams use it to view customer information and improve communications. .

CRM 29

CRM Data Entry Start-ups Sales 29

SugarCRM

JANUARY 10, 2023

Sales automation provides a great way for companies to simplify repetitive, time-consuming tasks like data entry and customer communications. Gather more insightful data. How to Get Started with Sales Automation. Watch a demo of Sugar Sell to get started today. . Reduce costs per sale.

Sales 26

Sales Data Entry CRM Artificial Intelligence 26

Hodusoft

DECEMBER 28, 2022

FCR First Call Resolution Rate(FCR) refers to the successful resolution of a customer query within their first call without any follow-up, such as transferring, escalating, pausing, holding, or disconnecting the call. It shows how efficient the call center operations are in solving customer issues.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

SugarCRM

SEPTEMBER 3, 2020

Customer relationships form the heart of every successful business. Companies grow and thrive by developing strong, meaningful relationships with their customers and using that rapport to cut through the noise of an overcrowded, overstimulated market. Customer Relationship Management (CRM) technology changes all that.

CRM 55

CRM Artificial Intelligence Data Entry B2C 55