Hodusoft

OCTOBER 14, 2022

With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Aquire

JULY 5, 2021

Customer service performance metrics by company focus. Also, use qualitative customer feedback as part of your customer service KPIs to help you improve NPS. Customer retention rate (CRR). The CRR of a specific period is the percentage of customers you retained from the beginning of the period to the end.

Net Promoter Score 80

Net Promoter Score Customer Service Social Media NPS 80

Zendesk

MARCH 31, 2021

Types of customer feedback. Customer service feedback. Sales or customer success feedback. Social media posts. Customer feedback can be qualitative , such as a written online review or information a customer shares with an agent or a sales representative about their experience. Send customer surveys.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

Zendesk

MAY 26, 2021

And the surge to online has put the spotlight on customer service, with half of customers surveyed in our 2021 Trends Report reporting that CX is more important to them now compared to a year ago. Customers are more online than ever—and they expect online experiences that are on par with, or better than, in-person experiences.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

SurveySensum

JULY 13, 2023

So, here’s the deal – after customers have had their first encounter with your brand, they might hesitate before adding items to into their carts. Touchpoints Post-purchase services, customer support, loyalty programs. Touchpoints Customer referrals, online reviews, and social media shares.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

So, here’s the deal – after customers have had their first encounter with your brand, they might hesitate before adding items to into their carts. Touchpoints Post-purchase services, customer support, loyalty programs. Touchpoints Customer referrals, online reviews, and social media shares.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Zendesk

FEBRUARY 7, 2024

One thing’s for sure: Win-back campaigns are a proven strategy to reactivate a customer relationship. While businesses should prioritize customer retention to catch disengaged customers before they churn, successful win-back campaigns can be an essential safety net to recapture some lost revenue.

E-commerce 52

E-commerce Start-ups Omnichannel CX 52