Lumoa
FEBRUARY 9, 2023
more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.
Fonolo
JUNE 7, 2022
Setting goals with your contact center agents will support your most important profit driver: your customer base. Finance-focused CFO might see customer service as separate from the company’s financial goals. Customer Loyalty and Retention. Customer service goals include expanding your reach.
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Fonolo
JUNE 7, 2022
Setting goals with your contact center agents will support your most important profit driver: your customer base. Finance-focused CFO might see customer service as separate from the company’s financial goals. Customer Loyalty and Retention. Customer service goals include expanding your reach.
Intercom
FEBRUARY 15, 2023
And churn has an outsized financial impact: in fact, Bain & Company suggests that increasing customer retention rates by just 5% can increase profits by between 25% and 95%. But how do you keep customers from churning and encourage them to stay? To boost customer retention, you need to boost customer satisfaction.
PeopleMetrics
FEBRUARY 26, 2018
It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). If you are focused on customer retention, then you need to know the answer to?the
Beyond Philosophy
NOVEMBER 11, 2014
In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.
Beyond Philosophy
OCTOBER 29, 2014
I’m sure there would have been such people, and those would be the ones with good positions and wealth who had a lot to lose. And here’s the key point, people hate losing much more than they like winning.
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