Callminer
SEPTEMBER 5, 2017
Inconsistency or inaccuracy can put a company at risk as, in many cases, the information agents deliver is a legally binding disclosure that needs to be read accurately 100% of the time. Your customer does not care what you get on your internal scorecard. Lindsey Havens. Focus on the game, not the score… ”. CustomerServLTD.
Callminer
FEBRUARY 21, 2018
Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. You could get the same product for a similar price from providers A and B, but Provider B has a higher customer satisfaction rating, so you choose Provider B.
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Callminer
MARCH 6, 2020
Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. a legal threat) when they have zero knowledge of the product and are unable to seek assistance from their peers.
Callminer
MARCH 6, 2020
Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. a legal threat) when they have zero knowledge of the product and are unable to seek assistance from their peers.
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