Harmonizing sales and CS to drive revenue growth and deliver value (Part 2)
Totango
DECEMBER 7, 2023
Each pod consists of two account executives, two customer success managers (CSMs), and a product manager who meet weekly to review Totango scorecard metrics for the vertical and discuss opportunities, risks, renewals, product roadmaps, and more. Our hypothesis is that NPS is going to improve for each vertical,” Hodges said. “We
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