DMG Consulting

SEPTEMBER 13, 2021

Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. There are good reasons why customers complain about service, and only a portion of the complaints point to factors under the control of contact centers.

Contact Center 48

Contact Center Artificial Intelligence Entertainment CRM 48

Intercom

MARCH 23, 2023

In the next 15 years, he worked in a variety of functions, from IT to customer service, sales, and marketing, until he set up his own practice, Watermark Consulting , where he helps organizations capitalize on the power of loyalty. People are going to walk away with a negative impression and memory.

CX 59

CX Customer Experience Retail Start-ups 59

SurveySensum

JULY 14, 2020

He is currently at Forrester as a Senior Customer Experience Advisor where he is supporting Senior CX Leaders from FTSE 500 companies across the EMEA region. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. James Hardwick is a Customer Experience Specialist and Thought Leader.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132