Faces of Customer Experience: Melissa Kovacevic
Customers That Stick
OCTOBER 16, 2014
Melissa opened her consulting practice in 1983 after a post-college customer-service near-death-experience as toy demonstrator at Sears during Christmas. Melissa enjoys “on the job” coaching with front-line center leaders responsible for improving agents’ service and sales skills. Meet Melissa Kovacevic!
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