Execs In The Know

MAY 6, 2022

At the EITK event in Clearwater, Jen Johnson from Frontier highlighted the need to listen to the customers and those supporting them every day. She spoke about how Frontier improved NPS by 30 points as her team learned the common language of “speaking customer.”

Contact Center 98

Contact Center CX Transformation Compliance NPS 98

Customer Bliss

AUGUST 3, 2018

Additionally, we chat about what we look forward to seeing in the future of CX and how this should affect your company’s growth and leadership. . 7 Customer Experience Insights You Can Apply to Your Organization. There are methods to prove the ROI of CX investments, find a method that works for your company.

CX 48

CX Social Media NPS Customer Loyalty 48

Execs In The Know

OCTOBER 30, 2022

Despite organizations knowing the importance of CX, many are doing an inadequate job of using and leveraging customer data. Led by Jim Rees, Global GTM Leader at Amazon Web Services, this Customer Shop Talk dove into innovative ways businesses can deliver frictionless, personalized customer service to drive positive business outcomes.

Innovation 52

Innovation Artificial Intelligence CX AI 52

Qualtrics

JUNE 20, 2019

So how does the Post Office deliver high-quality and consistent customer experience across such a varied set of branches? The person in charge is James Scutt, a former chef who’s bringing some of the lessons learned in the kitchen to bear on Post Office’s nationwide CX transformation. On the demands of the hospitality industry.

CX 44

CX Hospitality Hospitality NPS 44

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Recognise your business is about the customer and not you.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132