Confirmit

SEPTEMBER 5, 2017

As a Customer Experience professional, do you find yourself struggling to show real results and tangible business outcomes? After roughly twenty years as a discrete discipline, Customer Experience (CX) is still a difficult career in which to demonstrate business value. Preparation for a Career in CX.

Customer Experience 49

Customer Experience Education Innovation CX 49

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

TeamSupport

SEPTEMBER 21, 2018

It’s no secret that the customer experience (CX) has risen to the top priorities of most companies today. Businesses are putting a lot of effort into ensuring that their customers not only enjoy their experience with a company or service, but that they want to share that experience with others.

Sentiment Analysis 74

Sentiment Analysis AI Artificial Intelligence Transportation 74

Beyond Philosophy

OCTOBER 15, 2020

Lewis Carbone, a Customer Experience Management Expert sees [CX] as a fusion of art and science, a science that has evolved over the years. He recalls a recent stay in Wisconsin where the hotel staff had seals on the door to indicate the room had been sanitized from its previous occupant.

Customer Experience Management 131

Customer Experience Management Customer Experience CX Customer Service 131