Beyond Philosophy

JUNE 23, 2015

and, while some carriers are taking precautions to protect their customers from text message advertising, so far neither the direct marketing industry nor the federal government has been able to control this form of spam. Many online retail sites have engaged in sweepstakes and other customer generation programs.

E-commerce 98

E-commerce Retail Customer Acquisition Government 98

Customer Bliss

AUGUST 3, 2018

7 Customer Experience Insights You Can Apply to Your Organization. Like myself, Rob has seen the evolution of customer experience grow from the initial perception of customer service to a more holistic view of customer experience, inclusive of employee experience.

CX 48

CX Social Media NPS Customer Loyalty 48

SugarCRM

SEPTEMBER 26, 2019

After all, she explained, it’s natural for a customer service agent to want to be done with a call when the customer is irate. The New York Times has worked hard to enable its frontline employees to handle any customer need, at any given time, by creating and embedding as many workflows as possible.

CX 20

CX Engineering Direct Marketing Gaming 20

Intercom, Inc.

AUGUST 1, 2019

We’ve been really, really good at ground game. Which means we’ve sort of blanketed the ecosystem of early stage accelerators, early stage venture capital firms, and been able to – from that entire startup life cycle perspective, across all different types of marketing – stay in front of the customer.

E-commerce 36

E-commerce Start-ups B2B Retail 36