Zendesk

OCTOBER 6, 2023

And it can be a challenge to provide seamless customer service within the massive ecosystem of customers, airlines, ground transportation, hotels, tour operators, travel agencies, and more. Download this ebook to learn more about: Delivering personalized customer experiences by responsibly using customer data.

Transportation 52

Transportation Hospitality Hospitality Customer Service 52

Myra Golden Media

MAY 7, 2019

After six weeks in the hospital, we got the news that Dad would be released and that he would go to a rehab center eight miles away. If you’re a hospital case manager, and you’re telling a 71-year-old spouse that her husband needs to check in to rehab tomorrow, what questions might the wife have?

Transportation 110

Transportation Hospitality Hospitality Case Management 110

Execs In The Know

MARCH 13, 2023

Turo is a car sharing app that allows car owners to rent out their vehicles to people in need of transportation. It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Without customers, a brand cannot survive, let alone thrive. What Is Turo?

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Shep Hyken

JULY 14, 2021

How do you say Yes to every customer request ? Is this customer service utopia? Both of these authors have a hospitality background. You can take a cab, take an Uber or lift, or we’re happy to call a private service and arrange for your transportation.”. Is it possible? What is the Question ?

Hospitality 143

Hospitality Hospitality Transportation Customer Service 143

Customer Bliss

AUGUST 23, 2018

At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. How do you create great service for such a complex system? He created two separate groups to analyze the different aspects of the customer experience.

Transportation 51

Transportation CX Hospitality Hospitality 51

Logicalware

APRIL 12, 2022

DFDS has implemented Puzzel’s Customer Service Platform globally, without the need for any additional integrations. For the customer agents, the new system has made their work easier and more manageable, because all data can be viewed in real-time on the same screen. A system that does it all from day one.

Transportation 98

Transportation Customer Service Customer Experience Hospitality 98

Chip Bell

NOVEMBER 13, 2018

And, they listen “below the surface,” like hotel GM John Longstreet did through conducting focus groups with taxi drivers who frequented his property to transport hotel guests to the airport. Finally, great service providers are supersonic fast at responding to customer issues, concerns, and opportunities.

Hospitality 64

Hospitality Hospitality Transportation Innovation 64