InteractionMetrics

DECEMBER 8, 2023

Your customers don’t know your values or what you are trying to achieve , so they can’t easily give feedback on these areas. For this second side of the customer experience, deep observations via usability testing, employee studies, mystery shops, and performance evaluations are best.

Customer Feedback 52

Customer Feedback Construction Mystery Shopping Net Promoter Score 52

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

InteractionMetrics

APRIL 16, 2024

Whatever you promote about your company sets up what customers expect. For instance, if your website bellows that customer care is one of your core priorities, then naturally, customers will expect above-average customer service. Also, determine if this varies by customer type. But it’s how we grow.

Customer Experience 52

Customer Experience Mystery Shopping Net Promoter Score AI 52

Callminer

SEPTEMBER 5, 2017

Jack is also Founder & CEO of FM Outsource, an award-winning digital customer service outsourcing solution. Jack is a regular public speaker on customer service/experience, AI, and automation. which gives smaller companies access to executive level Contact Center & Customer Service Experts by the hour.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140