Customer Experience in Retail Guide: Explanations, Strategies, & the Future of CX
Lumoa
FEBRUARY 2, 2023
While customer experience is still important, the way someone interacts with you is not like it was a decade ago. There are now multiple touchpoints for your customers–websites, apps, and newsletters in addition to your physical space (and they may never even set foot in your store!). Customer experience is the line.
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