Customer Bliss
MARCH 15, 2019
Through this process, she realized she needed more data in order to put the pieces together to fully understand the customer journey. Chelsie noticed that they didn’t have a lot of customer survey data and had no NPS. Like all other CX leaders, Chelsie has to synthesize this information and present it to leadership.
Lumoa
FEBRUARY 6, 2018
Digital is but a channel to the customer but a truly customer-centric approach embraces the customer at all touch points in the journey. It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. How to overcome those challenges?
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Lumoa
OCTOBER 31, 2018
Three words: voice of customer. With any changes and enhancement to the product or service, it’s critical to keep a finger on the pulse of the customer. Customer surveys, deep dives into customer service contacts, and conversations with key customers are great ways to fuel continuous improvement.
Zendesk
MARCH 19, 2021
Although CSAT is one part of customer satisfaction, it’s far from the only measure. Businesses also use Net Promoter Score (NPS) surveys to determine whether their customers are promoters, detractors, or passives. Related read: Ready to write your own CSAT surveys? Internal business. Innovation and learning.
Zendesk
DECEMBER 30, 2020
Wootric (Support) is the customer experience management platform for maximizing customer lifetime value. Measure NPS, CSAT, and Customer Effort Score upon ticket closure in Zendesk and gain valuable insight into the support experience. Trigger a Wootric email or SMS survey when a ticket closes in Zendesk using webhooks.
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