Customer Survey Predictive Analytics Sentiment Analysis Social Media 
SurveySensum
NOVEMBER 23, 2023
Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Best Features SurveySensum offers best-in-class features to conduct efficient NPS surveys. Features like tagging, segmentation, custom reports, and dashboards.
SurveySensum
OCTOBER 17, 2023
It enables users to create detailed and customized reports. It supports predictive analytics, which can show you key trends and patterns. Best Features Text and sentiment analytics software help users derive actionable insights from open-ended feedback. Alerts users in real time when customers leave feedback.
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SurveySensum
DECEMBER 1, 2021
The tool lets you determine when to conduct a survey, what questions to ask, how to interpret results, and prioritize actions to assist you in focusing on your business goals. Using this free NPS tool, you can analyze data with real-time, journey-based dashboards, and identify customer issues with a sentiment analysis feature. .
SurveySensum
MAY 2, 2024
By swiftly addressing concerns and offering compensation or alternative accommodations, Airbnb turned potential negative experiences into opportunities for positive engagement, fostering customer loyalty and advocacy. Their customer surveys consistently praised the coffee quality but mentioned a lack of exciting new flavors.
Lumoa
JANUARY 11, 2022
NPS surveys or full NPS analytics? The question of “What should you invest in: survey or analytics?” Without a properly crafted customer survey, you would not get enough data. And without great analytics, you would not understand your data. reminds me a lot “Chicken vs. Egg”-dilemma.
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