SurveySensum

NOVEMBER 23, 2023

It should blend effortlessly with your technology, workflows, and communications. Survey Templates Pre-built survey templates are one of the most important must-haves for any NPS tool. Best Features SurveySensum offers best-in-class features to conduct efficient NPS surveys. Flexible survey theme and layout customization.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Fonolo

MAY 16, 2023

Interpreting customer satisfaction All metrics matter, but many experts say the one you really need to watch is your customer satisfaction rate. Just as the name suggests, CSat rates show how satisfied customers are with their call center experience. Are they angry, frustrated, or satisfied?

Contact Center 91

Contact Center Customer Satisfaction Sentiment Analysis Artificial Intelligence 91

PeopleMetrics

AUGUST 22, 2022

Make sure these surveys are simple and easy for customers to fill out in a manner of minutes to receive as much feedback as possible. Technology automatically alerts manager if follow-up action is needed. Use your survey tools to determine which surveys will be flagged and sent to managers for review.

Customer Feedback 71

Customer Feedback CX Sentiment Analysis Close the Loop 71

SurveySensum

MAY 2, 2024

By swiftly addressing concerns and offering compensation or alternative accommodations, Airbnb turned potential negative experiences into opportunities for positive engagement, fostering customer loyalty and advocacy. Their customer surveys consistently praised the coffee quality but mentioned a lack of exciting new flavors.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

FEBRUARY 24, 2022

A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . There are many kinds of customer feedback tools offering multiple features. Go beyond NPS, CSAT, and CES surveys. Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

Lumoa

DECEMBER 15, 2022

It’s a strategy that many companies have used for years to understand and prioritize customer needs. Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

Lumoa

FEBRUARY 14, 2024

Provide valuable insight into customer journeys by mapping each customer interaction Eliminate the possibility of human error impacting a customer’s interaction with the company. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.

Customer Experience 83

Customer Experience ML Social Media CX 83

Intercom, Inc.

MAY 22, 2019

The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. While there’s always room for carefully executed customer surveys, companies need to think about creative ways to harvest customer feedback from all types of customer interactions.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

SurveySensum

DECEMBER 1, 2021

It should blend effortlessly with your technology, workflows, and communications. Survey Templates. Pre-built survey templates are one of the most important must-haves for any NPS tool. SurveySensum offers best-in-class features to conduct efficient NPS surveys. Customers can be easily segmented according to their plans.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

Qualtrics

MAY 12, 2021

Your research team will ask a representative sample number of customers open and closed questions to gain both qualitative and quantitative answers. Typical ways of conducting primary research are through customized surveys, focus groups, and interviews. The data can be grouped together by similar views or backgrounds.

Sentiment Analysis 26

Sentiment Analysis Start-ups Social Media Actionable Insights 26

ProProfs

APRIL 5, 2022

AI-powered conversion-boosting technology Starts at $90USD/month. ProProfs Survey Maker. Create a variety of surveys and forms. 100+ survey templates. Add images and videos to surveys. Add scoring & branching to survey questions. Customize surveys with your brand logo and colors Free and paid plans.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52