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A healthier outcome: A CX Moment with Inovalon

Zendesk

Inovalon is the nation’s most widely used healthcare cloud platform. More than one million physicians and over 350 million patients are supported within the Inovalon ONE® Platform. The Inovalon ONE® Platform powers 100+ cloud-based solutions that enable improved clinical outcomes and economics across the healthcare ecosystem.

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How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance

Zendesk

88% of CX leaders in Healthcare say personalization increases customer retention Zendesk CX Trends Report 2023 That’s why Zendesk’s support of HIPAA-regulated customers is so valuable–it allows these providers to create the same experiences patients are used to having with their favorite brands.

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Build vs. buy: 5 reasons companies end up ditching their homegrown solutions for Zendesk

Zendesk

Many of our customers started with homegrown solutions only to realize that their systems couldn’t meet their needs or deliver the ease and efficiency that Zendesk can. Here are five common reasons that our customers decided to buy CX software. Zendesk was built for extensibility and customization.