Zendesk

NOVEMBER 28, 2023

What is SaaS customer support? SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry.

Omnichannel 52

Omnichannel E-commerce AI Customer Satisfaction 52

Zendesk

DECEMBER 4, 2020

So, when it comes to customer service, web self service is no longer a trend — it’s an expectation. But many times, the best way to serve your customer is to get out of the way. This customer experience solution lives — you guessed it — on the internet. Zendesk Customer Experience Trends Report 2020.

Artificial Intelligence 98

Artificial Intelligence Customer Satisfaction Start-ups Customer Experience 98

Zendesk

APRIL 10, 2021

Self-service options aren’t just nice-to-haves for customers. They’re critical for creating the smooth, fast support experience today’s customers expect. But first, you’ll want to learn the FAQs of FAQs: Why do they matter, how should you design them, and what can you do to ensure customers find the answer they’re looking for?

AI 52

AI Customer Expectations Customer Experience Technology 52

Zendesk

MARCH 22, 2021

In 2021, customers can check a business’s reputation just by pulling out their phones and doing a quick search. These days, 87 percent of buying decisions begin with research conducted online before the purchase is made,” says Rani Sivesind , a customer success operations manager at Zendesk. What is a customer testimonial?

B2B 98

B2B Entertainment Start-ups B2C 98