Customer Bliss

MARCH 22, 2018

As the going gets rough and you’re in the trenches with CX transformation, this list will be a friendly reminder with advice to help keep your head in the game. Transforming CX in Financial Services, with Claudiu Coltea. When leading CX work, putting the spotlight on others truly changes everything.

Finance 51

Finance CX CX Transformation Healthcare 51

Customer Bliss

JANUARY 12, 2018

With support of the C-Suite, Christine was also able to have a finance team be a part of the process. She explains that this was such an important part of the journey because the finance team was able to help them prove different solutions that would positively impact the bottom line.

Customer Experience 66

Customer Experience Finance CX Transformation CX 66

CX Journey

SEPTEMBER 19, 2017

Last week, I wrote about the session I hosted for Quadient's 2nd CX Transformation Day. For example, think about buying a car: sales isn’t the only person/department involved; financing, service, parts, etc. Image courtesy of Pixabay Get the journey mapping process right, and you'll reap the rewards for a long time to come!

CX Transformation 48

CX Transformation Finance Start-ups Touchpoint 48

Customer Bliss

JANUARY 4, 2019

He spent three years here traveling the country meeting with hospital executives all the way from HR to IT to finance. CustomerExperience #CX Click To Tweet. Lastly, Alan shared some advice regarding resources that help him work more efficiently in terms of implementing the CX transformation.

Hospitality 56

Hospitality Hospitality Healthcare Customer Experience 56

PeopleMetrics

NOVEMBER 1, 2022

Improving your bank’s CX is necessary for staying competitive, as reports show that 70% of financial service companies are investing in CX transformation. Financial organizations that have completed a CX project have seen noted improvements in their customer ratings and revenue. Creating Customer Experiences With Empathy.

Customer Experience 62

Customer Experience CX Net Promoter Score Omnichannel 62

Customer Bliss

MARCH 28, 2018

Check out these previous posts with more advice from CX leaders featured on my podcast: 6 CCOs Share Lessons They’ve Learned During Their CX Journey , 7 Leaders in Finance and Tech Share What They Wish They Knew Before Embarking on Their CX Journey.

B2B 68

B2B CX Net Promoter Score Start-ups 68

Lumoa

MAY 21, 2018

However, the back-office functions, like HR or Finance are involved into CX very seldom. Although, the situation progressed massively during the last 10 years, alignment of CX activities across the whole organization still shows up to be a problem. Turns out, the job of finances is no longer hidden from consumers.

Customer Experience 130

Customer Experience Invoicing Finance Net Promoter Score 130