CX Transformation Gaming Social Media Touchpoint 
ECXO
MAY 11, 2023
They know that CX maturity is not an end game. But, as we discussed in a recent post, there is still work to do in Europe to improve CX maturity and transition to customer-centric models. Leading by example – Ericsson and DHL These steps above are crucial to make a success of your CX transformation.
Lumoa
FEBRUARY 9, 2023
Secure the support of the C-suite executives since Forrester stated “ Every successful transformation we studied began with a customer experience epiphany by a CEO or COO.” ” Build a cross-functional CX team: get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.
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Lumoa
OCTOBER 31, 2018
Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX Also, companies really need to transform their structures to reflect customer centricity.
Lumoa
MARCH 20, 2018
Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO." Build a cross-functional CX team : get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.
Lumoa
MARCH 20, 2018
Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO." Build a cross-functional CX team : get the key players from the whole company (chief executives, heads of departments) onboard CX transformation.
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