Customer Bliss

JANUARY 4, 2019

I’ve got a lot of great interviews coming up that I can’t wait to share with you! I’m revisiting a conversation I had with Alan Dubovsky , a well-respected colleague in the industry, who is the Chief Patient Experience Officer at Cedars-Sinai Hospital. Alan gathered feedback from a myriad of groups in the hospital.

Hospitality 56

Hospitality Hospitality Healthcare Customer Experience 56

Execs In The Know

MARCH 9, 2023

Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more. Because happier teams equal happier customers.

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

Qualtrics

JUNE 20, 2019

The person in charge is James Scutt, a former chef who’s bringing some of the lessons learned in the kitchen to bear on Post Office’s nationwide CX transformation. On the demands of the hospitality industry. And everyone in hospitality knows bad word of mouth will kill you in a community.

CX 44

CX Hospitality Hospitality NPS 44

Customer Bliss

DECEMBER 6, 2016

Starting many years ago as a customer service rep, Camille has been in the “service” lane her entire career. Don’t give up! Episode Overview. Camille Harrison is the Group Vice President and Chief Customer Officer for Florida Blue. She has been in the role now for almost 40 months. Previously, she was Chief of Staff.

Hospitality 48

Hospitality Hospitality Customer Experience Start-ups 48

Customer Bliss

DECEMBER 6, 2016

Starting many years ago as a customer service rep, Camille has been in the “service” lane her entire career. Don’t give up! Episode Overview. Camille Harrison is the Group Vice President and Chief Customer Officer for Florida Blue. She has been in the role now for almost 40 months. Previously, she was Chief of Staff.

Hospitality 47

Hospitality Hospitality Customer Experience Start-ups 47

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn: [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132