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Serving with “Kentucky Windage”

Chip Bell

FEBRUARY 5, 2019

Hunting, especially in more challenging weather conditions, requires using Kentucky windage. Kentucky windage is the practice of adjusting your aim to compensate for the circumstances. Great service providers use a type of Kentucky windage. What are ways you can apply Kentucky windage in how you grow customer relationships?

Sports 66
Sports Start-ups Customer Relationship B2C 66
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AI is a marathon, not a sprint: Zendesk CEO Tom Eggemeier on the evolution of customer service

Zendesk

DECEMBER 14, 2023

Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky. ” He’s keenly aware that customer experience has changed a lot since broke out of brick and mortar into the digital realm – but he also realizes that CX has lost a lot of its lustre.

AI 69
AI Customer Service Retail Innovation 69
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