Lumoa

JUNE 26, 2023

But with an omnichannel marketing strategy, these numbers are quite achievable. In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. But first, you need to understand what an omnichannel customer experience is.

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83

Experience Investigators

APRIL 23, 2024

CX leaders know customer experience (CX) is not just about transactional exchanges; it’s about building lasting relationships. But today’s C-Suite is still questioning the value of customer experience and asking if investing in CX is worth it. This may sound contradictory for a CX professional to say.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Lumoa

FEBRUARY 6, 2018

If your business isn’t interested in CX then it’s effectively saying “we don’t care who buys our product, as long as somebody does” – this WILL find you out in today’s connected, empowered world. That few seem to understand that CX is a long term programme of transformation that cannot be measured in 12 week quarterly financials.

CX 129

CX Customer Experience Education Machine Learning 129

Zendesk

DECEMBER 7, 2020

That’s on par with the global sports industry, the entire German construction market, and is roughly three times the value of the video game industry. Here are some of the challenges we discovered: Lack of omnichannel support. To accomplish this, we plan to make the most of Zendesk’s CX platform, Sunshine. Siloed customer data.

Customer Experience 98

Customer Experience Omnichannel Sports Construction 98

Aquire

DECEMBER 1, 2021

Integrating channels correctly (in other words, implementing omnichannel strategies ) helps improve customer experience. This can be done easily with an omnichannel CX platform — which enables you to keep customer communications in one place.

Social Media 105

Social Media Customer Experience Omnichannel Sports 105

Lumoa

OCTOBER 31, 2018

We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX CX transformation is no longer a nice-to-have, it's a necessity” – states Forrester , one of the most influential research and advisory firms in the world.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

SurveySensum

JULY 20, 2023

Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods. Collect omnichannel feedback in real-time Identify touchpoints with the most friction with journey-based dashboards Identify top trends and sentiments from thousand of feedback text analysis in just a few minutes.

Retail 52

Retail Customer Feedback CX Social Media 52