Customer Think

SEPTEMBER 9, 2021

InMoment bolsters set of customer experience management (CXM) solutions with latest acquisition adding robust natural language processing (NLP), and machine learning (ML) to InMoment's XI Platform.

Unstructured Data 52

Unstructured Data CXM ML Machine Learning 52

Sprinklr

JULY 12, 2021

Access to advanced artificial intelligence (AI) on a unified customer experience management (Unified-CXM) platform. Employees have the opportunity to work with the core of Sprinklr’s technology — our proprietary AI engine built with sophisticated deep machine learning algorithms.

CXM 96

CXM Artificial Intelligence Structured Data Machine Learning 96

Lumoa

MAY 5, 2022

CXM (Customer Experience Management) focuses on using strategic methods for influencing the customer experience positively. Customer Experience Management (CXM) will be guided by artificial intelligence (CI) and simplified through machine learning. With AI, we can obtain information about customers’ actions.

Customer Experience 110

Customer Experience Artificial Intelligence CXM E-commerce 110

Sprinklr

SEPTEMBER 20, 2021

Using automation and machine learning, it is now possible to take industry-specific language and intent models to discern real complaints from background noise. Considering the latest technology when designing and improving the Internal Dispute Resolution (IDR) process will help achieve a frictionless experience for your customers.

Machine Learning 88

Machine Learning CXM Social Media CRM 88

ClearAction

JUNE 25, 2023

Urgent needs of the 2020s are not yet discussed widely, due to preoccupation with AI and other tech, lots of new people in the CX field since the hub-bub of 2020 (restructuring, layoffs, great resignation), adopting CXM playbooks from tech providers, and over-focus on tactical rather strategic CXM. I love it.

Artificial Intelligence 62

Artificial Intelligence CX CXM Data Mining 62

Sprinklr

OCTOBER 7, 2021

With AI-powered machine-learning models, you can determine if competitor posts are likely to be paid or organic. You can be more efficient by monitoring, measuring, and marketing in a single, unified customer experience management (Unified-CXM) platform. Paid strategy. Get started with competitive benchmarking for free today!

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Sprinklr

OCTOBER 20, 2021

But, social suites that combine a strong social media strategy with a unified customer experience management (Unified-CXM) platform can more effectively drive the value of your social engagement to every corner of your enterprise. Fewer silos and dead ends. More collaboration and communication. Happier customers.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85