Sprinklr

SEPTEMBER 27, 2021

I work with colleagues that deeply care about each other and will do whatever it takes to make each other happier.” – Kristina Henry, Talent Development, New York, NY. Much like Salesforce did with CRM, Workday with HCM, and ServiceNow with SCM — Sprinklr is quickly becoming the de-facto platform for Unified-CXM.

CXM 83

CXM CRM Sales Innovation 83

Sprinklr

OCTOBER 12, 2021

The most effective accelerator for a robust digital marketing strategy is ensuring all teams have the ability to get the most out of their customer experience management (CXM) platform , while addressing governance and looking at broader opportunities to leverage data from across the organization.

CXM 72

CXM Social Media Social Listening Retail 72

Sprinklr

OCTOBER 12, 2021

The most effective accelerator for a robust digital marketing strategy is ensuring all teams have the ability to get the most out of their customer experience management (CXM) platform , while addressing governance and looking at broader opportunities to leverage data from across the organization.

CXM 65

CXM Social Media Social Listening Retail 65

Customer Bliss

JULY 6, 2018

During my book tour, I’ve chatted with numerous experts in the customer experience and service industry, including New York Times best-selling author and founder of the marketing strategy firm Convince & Convert , Jay Baer. What Does a Great CXM Culture Look Like? Bring People Back to the Core of Our Work.

CXM 40

CXM CX Hospitality Hospitality 40

Sprinklr

JUNE 23, 2021

Today, Sprinklr is a publicly traded company on the New York Stock Exchange: CXM. This is an incredibly humbling milestone, and the beginning of an exciting new chapter in our journey. But when technologies aren’t built to work together, neither can the people using them. The result? Siloed teams. Siloed tools.

CXM 98

CXM Government Start-ups Customer Experience Management 98

SurveySensum

JULY 14, 2020

A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132