20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)
Callminer
SEPTEMBER 5, 2017
Focus on the game, not the score… ”. Your customer does not care what you get on your internal scorecard. A good first step is to implement data mining and quality software that scans call recordings in real time. How to solve this?
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