This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Data Mining Remove Predictive Analytics Remove Text Analytics Related Topics
Machine Learning Artificial Intelligence Touchpoint VOC Customer Journey Map Contact Center AI Voice of the Customer Omnichannel Technology More Related Topics >
article thumbnail

AI, Automation and Analytics Drive Vast Improvements in Contact Centers

DMG Consulting

FEBRUARY 12, 2019

Interaction analytics, comprised of speech and text analytics, allows organizations to listen to customers and prospects across voice and digital channels to obtain a comprehensive understanding of their experience. Analytics will Continue to be a Differentiator.

Contact Center 74
Contact Center AI Predictive Analytics Data Mining 74
article thumbnail

Workforce Optimization Ushers in the Real-Time Contact Center

DMG Consulting

APRIL 16, 2019

Speech and text analytics, also known collectively as interaction analytics, provide a firsthand, unfiltered view of what transpires between customers and an organization. Another emerging strategy for managing a personalized customer experience is the use of predictive analytics.

Contact Center 48
Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 24,000+ Insiders by signing up for our newsletter

About
Webinars
About
Editions
Webinars
Editions
Topics
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024