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What is AI as a service (AIaaS)? A beginner’s guide for 2024

Zendesk

Bots and virtual assistants Bots and virtual assistants are types of conversational AI that use deep learning , machine learning algorithms, and natural language processing (NLP) to learn from human interactions. Amazon Web Services Amazon isn’t just an e-commerce marketplace with fast delivery.

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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. This global crisis has pushed companies to innovate like never before.