ebooks-guides cx-reading-list 
Comm100
JUNE 24, 2020
Recommended reading: Comm100 Deployment Options: Never compromise your security and privacy requirements. When shopping for your customer engagement software, keep the option for on-premise deployment at the top of your business requirements list. Free Download: Mastering Omnichannel CX: A Success Guide. Customizability
SugarCRM
JANUARY 21, 2020
Sugar has officially become a customer experience company—the go-to resource for businesses that want to create customers for life with the world’s first no-touch, time-aware CX platform. In part one of our three-part CX success series, Sugar specialists explain the difference No-Touch Information Management can make.
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ClientSuccess
JANUARY 15, 2019
I have a set list of publications I review each day that ranges from US and Canadian daily online newspapers and magazines to random updates from MIT, Stanford, INSEAD, Kellogg, and the Rotman School of Business. Paul hired me at Eloqua and really demonstrated for me what it means to be an authentic CX leader. Question 2. Question 6.
Comm100
MARCH 28, 2018
Dashboards are great at painting a snapshot of the organization’s CX health. Targeted recipients: Email reports are generally “blasted” out to a mailing list and there is no real way to know if recipients are actually viewing the information or not. Free Download] Agent Guide: Get the Best Customer Service Metrics in Your Team.
SugarCRM
MARCH 10, 2022
A Step-by-Step Email Lead Generation Guide. Some popular lead magnets include: Ebooks. If you want your email lead generation campaign to work, get your most important message across quickly and make it easy to read. Be sure to use bold fonts and bulleted lists, so your content is easy to take in.
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