Sat.Jun 10, 2023

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5 Rules for forming an strong relationship with your customers via your brand!

Beyond Philosophy

Your customers are having a relationship with your brand right under your nose. Do you know if it’s a strong, healthy one? Our connection with brands is much like any other relationship in our lives, with some being healthy while others are not. Unfortunately, it’s not uncommon for people to form codependent or dysfunctional relationships with brands.

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Why Does Customer Service Keep Getting Worse?

DMG Consulting

Why Does Customer Service Keep Getting Worse? View this article on the publisher’s website Consumers everywhere are asking why service quality is in decline as frustration continues to grow. It can often feel as if companies have given up on delivering a satisfying service experience. Executives still talk a good game about the importance of a great customer experience (CX), but reality does not measure up to their claims.