Heart of the Customer

MARCH 17, 2023

Last week, I attended X4, Qualtrics’s experience management summit in Salt Lake City. From my conversations with B2B leaders, it became apparent that they were grappling with a fundamental question: How do you collect enough customer data when only a fraction of your customers respond to your surveys? Even the most significant manufacturing companies lamented […] The post No B2B Survey Responses?

B2B 88

B2B Manufacturing CX Technology 88

Neosperience

MARCH 17, 2023

The advent of the Internet in the last decades has totally revolutionized the way we communicate, work and share information. The removal of space and time barriers, however, has not been matched to date by the removal of digital architectural barriers for users with some form of disability – 87 million people in the European Union alone and 1.3 billion people worldwide , 16% of the world’s entire population.

Artificial Intelligence 52

Artificial Intelligence Compliance Transportation Legal 52

Heart of the Customer

MARCH 17, 2023

Last week, I attended X4, Qualtrics’s experience management summit in Salt Lake City. From my conversations with B2B leaders, it became apparent that they were grappling with a fundamental question: How do you collect enough customer data when you only a fraction of your customers respond to your survey? Even the most significant manufacturing companies […] The post No B2B Survey Responses?

B2B 78

B2B Manufacturing CX Technology 78

Logicalware

MARCH 17, 2023

The Financial Conduct Authority (FCA) is a regulatory body in the UK that aims to ensure that financial markets operate fairly and effectively. The FCA recently introduced Consumer Duty, a new set of rules designed to strengthen consumer protection and deliver good outcomes for financial service customers. Consumer Duty has significant implications for financial services contact centre teams, and it is important to understand its requirements and take the necessary steps to comply with the new p

Compliance 52

Compliance Sales Technology Technology 52

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SurveySensum

MARCH 17, 2023

The automotive industry has recognized the importance of offering a seamless customer experience and is evolving by adopting new customer experience trends. Accenture’s recent study stated that 92% of dealers believe that customer experience will play an integral role in future growth. Additionally, 46% of customers said that they’d switch to a different OEM if it delivered better customer experiences.

Customer Experience 52

Customer Experience Manufacturing Entertainment Touchpoint 52

Knowmax

MARCH 17, 2023

The post 6 Knowledge Management Challenges You Need To Fix ASAP + Solutions appeared first on Knowmax.

Customer Experience 52

Customer Experience 52