Fri.Mar 17, 2023

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No B2B Survey Responses? No Problem.

Heart of the Customer

Last week, I attended X4, Qualtrics’s experience management summit in Salt Lake City.

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Consumer Duty: What is it, and how does it impact Contact Centre teams in financial services?


The Financial Conduct Authority (FCA) is a regulatory body in the UK that aims to ensure that financial markets operate fairly and effectively.


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Internet for everyone: Web accessibility yesterday, today and tomorrow


The advent of the Internet in the last decades has totally revolutionized the way we communicate, work and share information.

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6 Knowledge Management Challenges You Need To Fix ASAP + Solutions


The post 6 Knowledge Management Challenges You Need To Fix ASAP + Solutions appeared first on Knowmax. Customer Experience KM Software

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December CMI Placeholder

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6 Customer Experience Trends that are ruling the Automotive Industry in 2023


The automotive industry has recognized the importance of offering a seamless customer experience and is evolving by adopting new customer experience trends. Accenture’s recent study stated that 92% of dealers believe that customer experience will play an integral role in future growth.