DMG Consulting

SEPTEMBER 15, 2023

Donna Fluss discusses why Interaction Analytics applications are mission critical Let’s dig into the two types of Interaction Analytics! The post Donna Fluss discusses why Interaction Analytics applications are mission critical appeared first on DMG Consulting.

62

62

Zonka Feedback

SEPTEMBER 15, 2023

SaaS, short for software as a service, is a business model where a company develops a piece of software and takes full care of its maintenance, security, infrastructure, and updates. Customers, in turn, access the software by paying a recurring fee (typically monthly or annually).

Customer Feedback 59

Customer Feedback 59

SurveySensum

SEPTEMBER 15, 2023

Are you struggling to meet your B2B clients’ ever-changing needs in today’s fast-paced service industry? You’re not alone. In the realm of B2B service, staying attuned to client feedback is more crucial than ever. Further, a satisfied client isn’t just a one-time win; it’s the foundation of lasting partnerships. This is where customer feedback tools become essential.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Zonka Feedback

SEPTEMBER 15, 2023

5-Star ratings surveys are one of the quickest ways of collecting customers' feedback and measuring their satisfaction with your products, services, and the overall business. It is a very common form of CSAT survey that many businesses use to gauge customers' experiences by simply asking them to rate their experience.

Customer Feedback 59

Customer Feedback Customer Experience 59

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Zendesk

SEPTEMBER 15, 2023

Over the last year, the impact of AI on customer service has been massive. Many customer experience applications and workflows can be optimized with AI–but not all AI solutions are tailored to customer experience. What makes Zendesk AI different Zendesk AI is built for customer experience, part and parcel of our CX solution both overtly–in our bots and customer-facing applications–and under the hood, automating workflows to save time for agents and create more personalized customer experiences.

AI 52

AI Innovation CX Customer Experience 52