Beyond Philosophy

APRIL 29, 2023

If you have been listening to us for a while now, you probably know about our “I’m in a Pickle” podcasts and the “5 Rules” series. If so, and you’re a fan, today is your lucky day because this podcast is a mash-up of both series. Not only that, but we also added in 5 more bonus rules for 100% more rules. It seems that quite a few people in our audience have a pickle.

Start-ups 78

Start-ups Customer Experience 78

Customer Think

APRIL 29, 2023

I originally wrote today’s post for Concentrix. It recently appeared on their site. The customer experience never sits still. Just as customer tastes and preferences change, CX is always evolving. According to Adobe’s 2023 Digital Trends Experience.

CX 74

CX Customer Experience 74

Customer Think

APRIL 29, 2023

The average consumer will spend $394 per month on groceries in 2023, an increase of $22 from 2022 – and that’s just for one person. Expand that cart to a family of four, and the increase approaches nearly $100, to north of $1,000 total spending per month.

Retail 71

Retail 71

Customer Think

APRIL 29, 2023

You know that I’m big into walking in your Customers’ shoes. I write about it all the time and it plays a huge part of the book. But you’ve got to go into it with the right frame of mind. It’s not practical to expect you can shed all.

Customer Loyalty 63

Customer Loyalty 63

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Customer Think

APRIL 29, 2023

Here are seven validated demo success factors that lead to closed business. These approaches map delightfully to Great Demo! and Doing Discovery principles while differing markedly from traditional demos. How do your demos compare? Seven Valid.

Sales 63

Sales 63