Beyond Philosophy

JANUARY 23, 2021

We recently spoke to Customer Experience experts who shared an interesting insight. They all say they wish people understood that there was no one thing to do, no silver-bullet-solution for Customer Experience. We couldn’t agree more. We believe that the best way to improve Customer Experiences is to do a lot of little things that add up to significant improvements.

Customer Experience 89

Customer Experience Management Consulting CX 89

Kerry Bodine

JANUARY 23, 2021

Amazon tells me that I last purchased Tony Hsieh’s book Delivering Happiness on August 26, 2010. The timing was fortuitous. I had recently moved back to San Francisco and, after a less-than-fulfilling detour into the world of marketing and advertising, was doing some soul searching about my next career move. I also had a trip to New York City scheduled for the following week.

Retail 71

Retail Customer Experience 71

Doing CX Right

JANUARY 23, 2021

Stacy Sherman provides actionable CX tips that you can do right now. Listen to her recorded interview with Sean Smith at Stories2021 event. The post Actionable CX Tips From Story2021 Event appeared first on Doing CX Right.

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CX 52

SugarCRM

JANUARY 23, 2021

The sales and marketing departments often encounter difficulty capturing data and increasing transparency between marketing and sales activity. Historically, those two departments have had a wall between them. CRM applications tend to be a sales-driven tool and is where sales spend their day. Without a marketing automation platform, marketers may be using 20 different applications to manage everything from social media to visitor tracking to email campaigns.

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Sales Social Media CRM 33

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Doing CX Right

JANUARY 23, 2021

LIsten to Stacy Sherman & Anna Oakes talk about building high performing teams who deliver excellence. The post Building High Performing Teams Who Deliver Customer Excellence appeared first on Doing CX Right.

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CX 52

Shaun Belding

JANUARY 23, 2021

Losing a customer is more than just losing a sale. Watch this video and see the scary cost of a single loyal coffee shop customer. Check out our cost of a lost customer calculator here.

Sales 130

Sales Customer Service 130

Doing CX Right

JANUARY 23, 2021

Stacy Sherman joins Gregorio Uglioni CX podcast to discuss customer experience best practices to achieve business goals in 2021 and beyond. The post How To Achieve Goals Leveraging CX appeared first on Doing CX Right.

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CX Customer Experience 52

Doing CX Right

JANUARY 23, 2021

The post Customer Service Secrets appeared first on Doing CX Right.

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Customer Service CX 52