DMG Consulting

DECEMBER 1, 2023

Agent Attrition in Contact Centers Donna Fluss addresses how to reduce agent attrition in the contact center. The post Agent Attrition in Contact Centers appeared first on DMG Consulting.

Contact Center 62

Contact Center 62

InteractionMetrics

DECEMBER 1, 2023

Looking to hire a Net Promoter Score company? Most Net Promoter Score companies will offer to send your NPS survey, but that’s the easy part. Most likely, what you really care about is doing your survey in a way that: Reflects well on your brand Enables you to boost your score Tracks results over time The key to increasing your Net Promoter Score is understanding the core principles of customer experience (CX) and knowing when (and when not) to use NPS.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Manufacturing 52

SurveySensum

DECEMBER 1, 2023

We live in a digital age where reaching a targeted audience comes without limits. Thanks to the Internet and digital marketing, businesses can now sell to a much bigger audience. However, that same digital world makes it possible for customers to tarnish a business’s reputation simply by sharing their experiences with others. Since leaving testimonials and sharing thoughts online is easier than ever, customer feedback can make or break a business.

Customer Feedback 52

Customer Feedback Social Media ML Start-ups 52

Zonka Feedback

DECEMBER 1, 2023

Ever wondered what users truly think about your product or website? How do they navigate through your website or what features do they find most useful?

Customer Experience 52

Customer Experience 52

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Conversation Agent

DECEMBER 1, 2023

The biggest players in AI push messianic tech-utopia through mass media. It's making us miserable. America is enamored with magic. Its cultural belief in the power of manifestation, energy, and positive thinking goes way back. “Learn how to use the concept of the reality distortion field (RDF) to bend reality in your favor and achieve your goals,” says an article in Forbes.

AI 40

AI Technology Technology 40