The Belding Group

JANUARY 15, 2024

It can be frustrating when an employee seems be focused on doing the absolute minimum, but before pointing fingers at them, make sure they shouldn't first be pointed at you. Shaun Belding | www.shaunbelding.

130

130

Adrian Swinscoe

JANUARY 15, 2024

Today’s interview is with Tue Martin Berg, the CEO and part of the founding team at Capturi, Scandinavia’s leading software provider for conversation analysis. Tue joins […] The post The challenge with conversational analysis in the Nordics – Interview with Tue Martin Berg of Capturi first appeared on Adrian Swinscoe.

Artificial Intelligence 113

Artificial Intelligence Customer Retention Customer Experience Management AI 113

Lumoa

JANUARY 15, 2024

When customers shop in physical stores, they might have several questions about a product: Is it available in a different size? What’s the warranty? If there is no one to answer their questions, there’s a good chance they’ll walk out of the store. The scenario is now much the same for online customers who increasingly expect a seamless, personalized experience.

Customer Experience 83

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 83

Execs In The Know

JANUARY 15, 2024

In our latest episode of The CX Leadership Exchange , Tatyana Ngai from AT&T shares her remarkable 25-year journey within customer experience (CX) and telecommunications. From her early days at Pacific Bell to her current role in corporate strategy, Tatyana’s story is one of continuous learning, leadership evolution, and breaking through barriers.

CX 52

CX Customer Experience Contact Center 52

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

The DiJulius Group

JANUARY 15, 2024

“If your customer experience is not consistently great, you’d better be the cheapest.” Since the pandemic, customer experience in nearly all industries has dropped to a two-decade low. Customers, patients, clients, tenants, guests, or whatever you may call the person buying your services and products have been frustrated during these tough times. Due to an.

Customer Experience 52

Customer Experience 52

Zonka Feedback

JANUARY 15, 2024

Imagine a world where businesses decipher customer sentiments, researchers unveil hidden academic gems, and social media becomes an open book of insights.

Social Media 52

Social Media Customer Feedback 52

SurveySensum

JANUARY 15, 2024

95% of customers read online reviews before buying a product. Over nine out of ten customers (95%) read product reviews before they choose to purchase something. Additionally, 58% of these shoppers say they are willing to pay more for products that have good reviews. — Global Newswire This behavior differs from the traditional patterns when buyers purchase products through advertisements and word-of-mouth.

E-commerce 59

E-commerce Engineering Legal Social Media 59