Callminer

MAY 5, 2023

Bruce McMahon, VP of Product Management, shares key updates from CallMiner's 2023.05 release, including the rebrand of CallMiner Alert to CallMiner RealTime. Read this blog for more.

Innovation 242

Innovation 242

MyCustomer Experience

MAY 5, 2023

4 Strategies to Get the Most Out of Your Small CX Team Forrester predicts that in the next year, one in five customer experience (CX).

CX 105

CX Customer Experience 105

CX Network

MAY 5, 2023

Jeannie Walters explains how CX leaders can use AI and sentiment analysis to develop more accurate personas and personalized journeys

Sentiment Analysis 98

Sentiment Analysis AI CX 98

VOZIQ

MAY 5, 2023

Sales or new customer acquisition is the most fundamental and obvious contributor to revenue growth. When we set a higher revenue target for a new financial year, we establish new benchmarks for sales efforts that highlight how many new customers we should aim to acquire that year. However, at the same time, there are several less-tapped growth opportunities that can boost the overall customer revenue by supporting your sales goals and reducing the cost of acquisition—and these opportunities do

Customer Acquisition 52

Customer Acquisition Net Promoter Score Machine Learning Customer Retention 52

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Customer Experience Matrix

MAY 5, 2023

Like everyone else, I’ve been pondering what generative AI means for martech, marketing, and the world in general. My crystal ball is no clearer than yours but I’ll share my thoughts anyway. Let’s start by looking how past technology changes have played out. My template is the transition from steam to electric power in factories. This happened in stages: first, the new technology was used in exactly the same way as the old technology (in factories, this meant powering the shafts and belts that p

AI 59

AI Technology Technology Engineering 59

VOZIQ

MAY 5, 2023

Sales or new customer acquisition is the most fundamental and obvious contributor to revenue growth. When we set a higher revenue target for a new financial year, we establish new benchmarks for sales efforts that highlight how many new customers we should aim to acquire that year. However, at the same time, there are several less-tapped growth opportunities that can boost the overall customer revenue by supporting your sales goals and reducing the cost of acquisition—and these opportunities do

Customer Acquisition 40

Customer Acquisition Net Promoter Score Machine Learning Customer Retention 40