ProProfs

JULY 31, 2013

'Videos tutorials are excellent teaching tools. So are PowerPoint presentations. But if you were asked to pick the better one of the two, which would it be? PPTs or Videos…? Tough choice right! With our new PPT & video synchronization feature, you get the best of both the worlds. You can use any video and sync it with a PowerPoint presentation, which will advance automatically to the most relevant slide as the video progresses.

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1 to 1

JULY 25, 2013

'Customer feedback is an incredibly precious resource that organizations should be tapping into, understanding, and then leveraging insights to make changes within their systems. While many companies understand this, the challenge is turning a theoretic concept into an actionable strategy that leads to business benefits. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Customer Feedback 53

Customer Feedback 53

Chip Bell

JULY 12, 2013

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JULY 28, 2013

'Tapping into voice of the customer feedback is an essential step in understanding customers'' needs and then aligning engagement strategies, products, and services around the data. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Customer Feedback 50

Customer Feedback Voice of the Customer Customer Service 50

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Chip Bell

JULY 12, 2013

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Chip Bell

JULY 9, 2013

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Nam cursus. Morbi ut mi. Nullam enim leo, egestas id, condimentum at, laoreet mattis, massa. Sed eleifend nonummy diam. Praesent mauris ante, elementum et, bibendum at, posuere sit amet, nibh. Duis tincidunt lectus quis dui viverra vestibulum. Suspendisse vulputate aliquam dui. Nulla elementum dui ut augue.

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JULY 12, 2013

'These are extraordinary times. Of course, I''m not the first person to say these words. That''s how JFK kicked off his man on the moon speech in May 1961. He also said (slightly paraphrased), "We choose to go to the moon in this decade -- not because it is easy, but because it is hard." It''s an inspirational line, but come on. The real reason that JFK decided to put a man on the moon wasn''t because it was difficult.

Innovation 49

Innovation Customer Experience Customer Loyalty Customer Service 49

1 to 1

JULY 4, 2013

'Customers have high expectations. Not only do they expect the brands they do business with to provide them with the best products and service, but they want companies to go above and beyond the line of duty and really Wow them with a fantastic experience. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

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JULY 30, 2013

'I was recently out of state and was overdue for an oil change so I pulled into a Jiffy Lube where I was visiting and had the car serviced there. My overall experience there was rather unremarkable. But there was one distinguishing moment when the mechanic recommended I get the tires rotated that got my own wheels rolling about prior experiences with car mechanics - both good and bad - and just how much customer trust plays into their relationship with auto repair shops.

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1 to 1

JULY 1, 2013

'The path to customer maturity often seems more like a long and winding road with many stops and starts, detours, and bypasses. The laundry list of things that can go wrong in designing, implementing, and managing the processes and strategies that comprise the successful execution of the customer experience is endless. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Customer Loyalty 45

Customer Loyalty Customer Service Customer Experience 45

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1 to 1

JULY 5, 2013

'Innovation is a hot buzzword of the time, but what does it really mean? According to Forrester''s Kerry Bodine, 62 percent of companies drive innovation via technology. But she says that should be only part of the story. At the Forrester Customer Experience Forum in New York last week, Bodine defined customer experience innovation as "the creation of new customer experiences that drive differentiation and long-term value.

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Innovation Technology Technology Customer Experience 44

1 to 1

JULY 11, 2013

'It is no secret that customers have become dependent on their mobile phones. According to research by The Pew Internet Project, as of May 2013, more than 90 percent of American adults had a cell phone and almost 60 percent own a smartphone. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

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JULY 15, 2013

'Many marketers who have ventured down the path of A/B testing will never veer off course. They''ve come to realize and reap the benefits of applying data-driven decision-making as well as the consequences for not approaching each campaign and website design with an analytical eye. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Customer Experience 43

Customer Experience 43

1 to 1

JULY 18, 2013

'Contact centers provide an essential service and are often the first point of contact for customers who need to ask a question or require help. What happens during a contact center interaction can shape a customer''s lasting impression of the company. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Contact Center 42

Contact Center 42

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Voice of the Customer

1 to 1

JULY 2, 2013

'Many learn by doing, while others learn by example. For small businesses, success not only depends upon getting one''s feet wet, but also gathering insight and advice from those that have come before. For House of Steep, a tea house and foot sanctuary located along the Lee Highway in the Washington, D.C. area, community plays an integral role in offsetting the peaks from the pitfalls.

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JULY 21, 2013

'Sales departments face many challenges today. Finding qualified leads, the need to win more proposals, getting a detailed view into the pipeline, and obtaining a cross-channel view of prospects and customers are just few of the obstacles that prevent sales teams from effectively closing leads. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Sales 41

Sales Customer Experience 41

1 to 1

JULY 23, 2013

'Between politicians at the podium and talking heads on television, most of what the public knows about the Affordable Care Act (ACA) hails from the headlines. But, in less than one year, millions of Americans age 18-64 will be seeking healthcare coverage independently for the first time with little information to guide their decisions. And, as the "2013 Consumer Health Care Market Report" by The Agency Inside Harte-Hanks highlights, many insurers are not yet prepared to handle the projected num

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Healthcare Customer Service Customer Experience 39

1 to 1

JULY 23, 2013

'I''ve just returned from a vacation with my family on the Delaware shore. It turned out to be a great trip. However, it started off on a rough note. On the way to our vacation destination, we attended a family party in New Jersey that was hosted by my nephew and his wife. While we were at the party, my daughter and her boyfriend left early to attend a Taylor Swift concert.

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Speaker: Blackberry, OSS Consultants, & Revenera

Software is complex, which makes threats to the software supply chain more real every day. 64% of organizations have been impacted by a software supply chain attack and 60% of data breaches are due to unpatched software vulnerabilities. In the U.S. alone, cyber losses totaled $10.3 billion in 2022. All of these stats beg the question, “Do you know what’s in your software?

Technology

1 to 1

JULY 10, 2013

'Not long ago, my mother and I embarked upon a shopping trip. Because most malls lack individuality--no, there does not need to be two Sunglass Huts under one roof--we explored the usual suspects. We perused the stores for worthwhile buys and great deals, but to no avail. It was not until we entered Gap that my mother finally found something that hit her eye.

Customer Service 39

Customer Service Voice of the Customer Customer Experience 39

1 to 1

JULY 16, 2013

'Back in 1964, Bob Dylan released his third studio album, and the sentiment still holds true today--the times, they are a-changin''. Yet, while people''s habits and behaviors continue to evolve alongside technology''s rapid advancement, the digital world may be growing too fast for many businesses to keep up. Know as Digital Darwinism, this phenomenon highlights the conflict between brands and their environment, and the difficulties that arise for companies trying to maintain the same pace as th

Technology 39

Technology Technology 39

1 to 1

JULY 19, 2013

'Does a big bank care about customer experience? And if so - why? Those are the fundamental questions answered for Wells Fargo by its CMO, Jamie Moldafsky, at Forrester''s Forum for Customer Experience Professionals in New York on June 25. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Customer Loyalty 36

Customer Loyalty Customer Service Customer Experience 36

1 to 1

JULY 30, 2013

'Growing up, we often become accustomed to particular brands because of our family''s own attachment. Certain families prefer Pepsi over Coca-Cola, while others enjoy McDonald''s more than Burger King. In my family, when it comes to Bologna, we''ve always relied on Deutschmacher. (No, that''s not spelled O-S-C-A-R.) That is, until our local supermarket stopped carrying our beloved bologna brand.

Customer Loyalty 36

Customer Loyalty Customer Experience 36

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CX

1 to 1

JULY 2, 2013

'1to1 Media''s Tom Hoffman speaks with Steve Kraus, Senior Director of Product Marketing at Pegasystems about the key themes that emerged from the PegaWORLD 2013 event, including the need for companies to become more agile and flexible in their approach to delivering on what customers are looking for. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

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ProProfs

JULY 1, 2013

'2013 has been an excellent year so far, with our training software and quiz tool receiving rave reviews and winning coveted awards from all corners of the Web. A recent one comes from Review of Web – a technology blog which does in-depth reviews of software and apps. ProProfs being a hosted solution you don’t need to mess with quiz software updates, server maintenance etc.

Technology 76

Technology Technology 76